Galveston Ghost Tour -Privacy Policy

Galveston Ghost Tour Description

Redemption:

Complete operator information, including local telephone numbers at your destination, are included on your e-ticket. You must bring e-ticket(s) on your trip, as they serve as proof of purchase.

Terms & Conditions:

Please read the Standard Cancel Refund Policy prior to booking your ticket:

• Prices may vary and are subject to availability by season, weekend, and/or holiday.
• While we will make every effort to maintain a regular operation, we reserve the right to cancel a scheduled tour and issue a full refund to affected customers under special weather conditions.

Any changes made to a reservation will be subject to a further 6% service fee.

Our guides work very hard to keep the oral histories of Galveston alive and entertain. If you enjoyed the tour and learned anything new about Galveston... PLEASE REMEMBER Your Guides!

Cancellation and Refund Policy:

If a reservation has to be called, customers will be charged a fee depending on how far the departure date the cancellation takes place to compensate the tour guides who had already set the date aside:

• Within 3 days prior to departure - 30% of total purchase amount
• Day of departure or no-snow - 100% of total purchase amount

Notification day and departure day are NOT counted. Unused feature are non-refundable. In addition, there is 6% handling fee added on the above penalties.

Cancellation and Refund Procedure:

1. You can submit your request via the Contact Us link by clicking on Ask a Question -> Select Existing Booking -> Enter Confirmation number -> Select Cancel or Refund.

2. You can submit your request with detailed explanation directly to Galveston Ghost tours by mail or fax:
Attn: Guest Relations
519 25th St, Galveston, TX 77550
Phone: 409.692.6601

Your Refund request will be answered and processed promptly. If you do not receive the reply within one business day, please call the office immediately. We will not be responsible if email, mail or faxes fail to reach us.

NOTE: We cannot grand refunds more than 30 days after completion of tour.